It has become harder for companies and organizations to manage complex IT systems independently due to several factors (operating systems, platforms, hardware, databases …), and the most prominent is the lack of professional and trained IT department staff.

One of the trends of the rapidly growing IT industries is for the large companies and organizations to opt for selective outsourcing to external service providers and focus on their primary business activities.

The main advantages of outsourcing, apart from being able to focus on their basic activities, are significant staff cost reductions, reducing the risks and improving the quality of IT system management.